Help centre

Troubleshooting

What each licence message means and how to fix it.

Updated 24 Oct 2026

The chart dashboard shows the licence state on the Licence row.

  • WebRequest blocked — add this website under Tools → Options → Expert Advisors → Allow WebRequest for listed URL, then re-attach the EA.
  • Account not licensed — the MT5 login you're trading isn't on your subscription. Check it under Dashboard → My EA, or swap the account there.
  • Expired — renew from Billing. You don't need a new file: the running EA picks up the new date at its next check.
  • Revoked — this file was replaced by a newer build. Download the latest one.

Still stuck? Open a ticket under Support and include a screenshot of the chart dashboard.

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